Senior Manager, Global Human Resources.
PA
Performance Analytics
Aligns data, people, and objectives to drive results.
Put best practice metrics and data in your hands to make fast, informed decisions with confidence. Stay ahead of trends, monitor current and past performance to identify areas for improvement, and detect service bottlenecks before they occur.
ServiceNow® Performance Analytics puts the power of data in the hands of stakeholders and subject matter experts (workers, owners and executives).
Preserve your data within the platform to optimize activities and processes, and align them with business strategies.
Prioritize resources
Provides clarity on what matters and quickly redirects service coverage where it’s needed most.
Guide continuous service improvement
Take action on KPIs using analytics, charts, forecasts, breakdowns and panels.
Maximize Automation
Identify areas where you can increase efficiency, reduce costs, and provide rewarding experiences.
Act with confidence
Boosts business and accelerates results by aligning service and operations with company strategies.
Maximize Automation
Identify areas where they can increase efficiency, reduce costs, and provide excellent experiences.
Prioritize resources
Provides clarity on what matters and quickly redirects service coverage where it’s needed most.
Guide continuous service improvement
Take action on KPIs using analytics, weather charts, forecasts, breakdowns and panels.
Act with confidence
Boosts business and accelerates results by aligning service and operations with company strategies.
Prioritize resources
Provides clarity on what matters and quickly redirects service coverage where it’s needed most.
Maximize Automation
Identify areas where they can increase efficiency, reduce costs, and provide excellent experiences.
Guide continuous service improvement
Take action on KPIs using analytics, weather charts, forecasts, breakdowns and panels.
Act with confidence
Boosts business and accelerates results by aligning service and operations with company strategies.
ServiceNow® Customer Success Stories
Latham & Watkins reinforces its “one company” spirit with ServiceNow®’s global service delivery.
Customer
Latham & Watkins
Headquarters
Global
Industry
Services
Employees
More than 5,000
Established
KPI bases
90%
Reduction in time of open incidents
80%
Fewer open incidents
ServiceNow® Performance Analytics gives us the information we need to ensure best-in-class service for our attorneys”
Sheila Stanton
If you want to know more about the case click here.
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