Performance Analytics
ServiceNow

PA

Performance Analytics

Aligns data, people, and objectives to drive business results.

Put best practice metrics and data in your hands to make fast, informed decisions with confidence. Stay ahead of trends, monitor current and past performance to identify areas for improvement, and detect service bottlenecks before they occur.

Performance Analytics Video

ServiceNow® Performance Analytics puts the power of data in the hands of stakeholders and subject matter experts (workers, owners and executives).

Preserve your data within the platform to optimize activities and processes, and align them with business strategies.

Prioritize resources

Provides clarity on what matters and quickly redirects service coverage where it’s needed most.

Guide continuous service improvement

Take action on KPIs using analytics, weather charts, forecasts, breakdowns and panels.

Maximize Automation

Identify areas where they can increase efficiency, reduce costs, and provide excellent experiences.

Act with confidence

Boosts business and accelerates results by aligning service and operations with company strategies.

Maximize Automation

Identify areas where they can increase efficiency, reduce costs, and provide excellent experiences.

Prioritize resources

Provides clarity on what matters and quickly redirects service coverage where it’s needed most.

Guide continuous service improvement

Take action on KPIs using analytics, weather charts, forecasts, breakdowns and panels.

Act with confidence

Boosts business and accelerates results by aligning service and operations with company strategies.

Prioritize resources

Provides clarity on what matters and quickly redirects service coverage where it’s needed most.

Maximize Automation

Identify areas where they can increase efficiency, reduce costs, and provide excellent experiences.

Guide continuous service improvement

Take action on KPIs using analytics, weather charts, forecasts, breakdowns and panels.

Act with confidence

Boosts business and accelerates results by aligning service and operations with company strategies.

ServiceNow® Customer Success Stories

Latham & Watkins reinforces its “one company” spirit with ServiceNow®’s global service delivery.

Latham&Watkins
Latham&Watkins

Customer

Latham & Watkins

Headquarters

Global

Industry

Services

Employees

More than 5,000

Established

KPI bases

90%

Reduction in time of open incidents

80%

Fewer open incidents

ServiceNow® Performance Analytics gives us the information we need to ensure best-in-class service for our attorneys”

Sheila Stanton

Senior Manager, Global Human Resources.

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