Virtual Agent

ServiceNow’s® Virtual Agent is a native enterprise chatbots solution for Now Platform that allows you to resolve common requests, increase customer satisfaction and help desk agents to focus on what really matters.

Make it easy for your employees and customers to get what they need, when they need it, with a self-service experience and a business conversation based on natural language understanding.


Improves service by providing immediate responses to customers and employees through automated 24×7 assistance.

Reduces the workload of help desk agents by automatically responding to more common requests so they can spend more time on complex requests.

Expand the efficiency of your business and staff by reducing help desk costs and handling larger volumes of tickets included in your routine tasks.

Virtual Agent for IT Service Management (ITSM)

Enhances the IT user experience with business chatbot that is available 24 hours a day, 7 days a week resolving routine on-demand requests by automatically responding to requests such as creating incidents, opening a new request, approving requests, resetting passwords, requesting equipment and many other common use cases.


Virtual Agent for the Provision of Human Resources Services (HRSM)

Provides your employees with a faster and easier way to obtain automatic responses to routine Human Resources requests, such as consulting payroll, updating their employee profiles, requesting leave and vacations, among many other cases.

Virtual Agent for Customer Service Management (CSM)

Increases the satisfaction of your customers by resolving the most common requests through the automatic response to frequently asked questions, the creation of help cases in products, checking the status of orders, among others.


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