Virtual Agent

ServiceNow’s® Virtual Agent is a native enterprise chatbots solution for the Now Platform:

  • Resolve common requests
  • Increase customer satisfaction
  • Focus Help Desk agents on what really matters.

Make it easy for your employees and customers to get what they need, when they need it, with a smooth and assured self-service experience.


Improves service by providing immediate responses to customers and employees through automated 24×7 assistance.

Reduces the workload of help desk agents by automatically responding to more common requests so they can spend more time on complex requests.

Expand the efficiency of your business and staff by reducing help desk costs and handling larger volumes of tickets included in your routine tasks.

Virtual Agent for IT Service Management (ITSM)

  • Enhances the IT user experience with business chatbot
  • Available 24 hours a day, 7 days a week
  • Resolves routine on-demand requests by automatically responding
  • Creates incidents, opens new requests, approves requests, resets passwords, requests equipment and many other common use cases

Virtual Agent for the Provision of Human Resources Services (HRSM)

  • Provides your employees with a faster and easier way to obtain automatic responses to routine Human Resources requests
  • Consults payroll, updates employee profiles, and requests leave and vacations

Virtual Agent for Customer Service Management (CSM)

Increases the satisfaction of your customers

    by resolving the most common request

Automatic responses to frequently asked questions

Creation of help cases in products

Check the status of orders


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