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ServiceNow Solutions

HandCloud is a consulting group with more than 8 years of experience on a mission to digitally transform workflows and processes for enterpises of all sizes amd business types.


IT Service Management

Reduce the response time of incidents within your company.

Increase productivity of your staff and reduce the number of interactions with the help desk.

Get automated responses to incidents or questions from your staff.

IT Operations Management

IT Operation Management

Get visibility of your infrastructure in real time.

Consolidate and manage all the events of your infrastructure in a single tool.

Connect to different tools for an automated process when service is requested.

IT Business Management

Strategic Portfolio Management

Visibility of which resources are assigned to each project.

Implementation and maintenance costs of each project.

Easily prioritize each project.

Customer Service Management

Customer Service Management

Take less than 1 hour to solve your customers’ problems.

Give your customers and/or employees the ability to see the status of their tickets in a portal accessible anytime and anywhere.

An expansive Customer Service workflow that speeds up case resolution.

Instantly access your customers’/employees’ satisfaction with their HR interaction experience.

Human Resources Service Delivery

Human Resources Service Delivery

Empower your staff  to request vacations through a platform.

Onboarding process for new employees in less than 1 day.

Guarantee  an employee’s discharge follows the company’s compliance processes.

A portal for your employees on resolving payroll cases.

Human Resources Service Delivery

Security Operations

Accelerate response time on security incidents.

Avoid loss of data, money and reputation.

Prioritize and resolve all alerts in a single tool.

Software Asset Management

Software Asset Management

A software catalog available from your company updated in real time.

Monitor the programs installed on your devices in real time.

Monitor how much you spend on licensing and if it’s really being used.

Performance Analytics

Performance Analytics

Make intelligent and informed decisions based upon relevant data.

Get that data on multiple platforms in real time.

Monitor and present data and forecasts with rich and easy-to-understand graphs and charts.


Performance Analytics
Risk Management

Risk Management

Automate compliance with established policies.

Avoid financial or legal sanctions with risk managment tools.

Develop and implement an air-tight governance process in your operation.

Customer Satisfaction Rating

At HandCloud we're focused on productive and pleasent customer services and interactions. Among the many accolades, Handcloud is recognized among the top 3 ServiceNow partners in Mexico and received an outstanding customer satisfaction rating.
Customer Satisfaction
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      And one more thing...

      Check out the other tools that HandCloud has to offer. Contact HandCloud and let us show you how to exploit the infinite potential ServiceNow® offers your business.
      Virtual Agent
      Predictive Intelligence
      Service Portal
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