We make the world of work, work better for people
HandCloud is a consulting group with more than 8 years of experience, with the mission of bringing technological innovation to companies, helping to digitally transform all types of organizations.
ITSM
IT Service Management
Would you like to reduce the response time of incidents within your company?
Do you want to increase the productivity of your staff and reduce the number of interactions with your help desk?
Do you also want automated responses to incidents or questions from your staff?
ITOM
IT Operation Management
Do you have visibility of your infrastructure in real time?
Do you know what services live in it? Would you like to be able to consolidate and manage all the events of your infrastructure in a single tool?
Do you want to connect to different tools to have an automated process when you request a service?
ITBM
CSM
Customer Service Management
Do you take less than 1 hour to solve your customers’ problems?
Do your customers have visibility of the status of their tickets in a portal accessible at anytime and anywhere?
Does your Customer Service area have good communication with other areas to quickly resolve a case?
Do you know the satisfaction of your customers?
HRSD
Human Resources Service Delivery
Would you like your staff to be able to request their vacations through a platform?
Do you have an onboarding process that lasts less than 1 day?
Do you want to guarantee that an employee’s discharge follows the company’s compliance processes on all occasions?
Do you have a portal for your employees on resolving payroll cases?
SecOps
SAM
PA
RM
Customer Satisfaction Rating
At HandCloud we offer incredible customer service experiences, thanks to which we have been recognized among the top 3 partners in Mexico and have obtained an outstanding rating in terms of customer satisfaction, as measured by ServiceNow®.
And one more thing...
Check out the other tools that HandCloud has to offer you. Contact us and let us show you how to exploit the infinite potential that ServiceNow® can offer your company.
Virtual Agent
Predictive Intelligence
Service Portal
Back to the Box
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