Would you like to reduce the response time of incidents within your company?
Do you want to increase the productivity of your staff and reduce the number of interactions with your help desk?
Do you also want automated responses to incidents or questions from your staff?
Do you have visibility of your infrastructure in real time?
Do you know what services live in it? Would you like to be able to consolidate and manage all the events of your infrastructure in a single tool?
Do you want to connect to different tools to have an automated process when you request a service?
Do you have the visibility of which resources are assigned to each project?
Do you know which are the implementation and maintenance costs of each of them?
Do you want to know which project to prioritize?
Do you take less than 1 hour to solve your customers’ problems?
Do your customers have visibility of the status of their tickets in a portal accessible at anytime and anywhere?
Does your Customer Service area have good communication with other areas to quickly resolve a case?
Do you know the satisfaction of your customers?
Would you like your staff to be able to request their vacations through a platform?
Do you have an onboarding process that lasts less than 1 day?
Do you want to guarantee that an employee’s discharge follows the company’s compliance processes on all occasions?
Do you have a portal for your employees on resolving payroll cases?
How quickly do you respond to security incidents?
Do you want to avoid loss of data, money and reputation?
Would you like to have all your alerts in a single tool that helps you prioritize and resolve them?
Do you have a software catalog available from your company and updated in real time?
Do you have the programs installed on your devices monitored?
Do you know how much you spend on licensing and if it is really being used?
Do you want to make intelligent and informed decisions?
And do you want to easily monitor data, forecasts and graphs?
Would you like to have that data in real time and keep it within a platform at all times?
Is your company at constant risk for not complying with established policies?
Do you want to avoid financial or legal sanctions?
Are you losing reputation and credibility for not having a governance process in your operation?