Customer
Overstock.com
Headquarters
Salt Lake City, Utah, USA
Industry
Retail / Consumer
Employees
1,000 to 5,000
HRSD
Human Resources Service Delivery
Put service at the heart of your business.
Your company’s staff expects quality service experiences at the customer level. But human resources are too busy answering your staff’s repetitive questions manually, leading to long resolution times and frustrated staff.
With ServiceNow®, you can make it easier for your staff to get fast, personalized service across the enterprise.
Your team’s productivity and satisfaction will increase, as will the reputation and efficiency of your human resources services.
Discover the power of the platform and give them a streamlined and positive experience.
Have a single point of access for efficient and personalized human resources services.
Simplify access to services
Increase satisfaction by making it easier for your employees to get the HR services they need from a single point of access.
Improve productivity
Use fewer resources to serve more employees by minimizing repetitive tasks with automated workflows and case management.
Streamline employee transition
Manage the employee lifecycle, such as onboarding and offboarding. Workflows increase efficiency and give complete visibility into the entire process.
Optimize service delivery
Improve staff efficiency and service delivery with a clear view of the details surrounding employee requests.
Simplify access to services
Increase satisfaction by making it easier for your employees to get the HR services they need from a single point of access.
Streamline employee transition
Manage the employee lifecycle, such as onboarding and offboarding. Workflows increase efficiency and give complete visibility into the entire process.
Improve productivity
Use fewer resources to serve more employees by minimizing repetitive tasks with automated workflows and case management.
Optimize service delivery
Improve staff efficiency and service delivery with a clear view of the details surrounding employee requests.
ServiceNow® Customer Success Stories
New Overstock.com employees start working with ServiceNow® and Workday.
1000
Days recovered in lost productivity
Reduced
60 to 80 incorporation interactions to less than 8
115
Automated incorporation tasks.
On average, new employees wasted three days waiting for everything they needed, with the number of people we hired, we were losing 1,000 days of productivity each year”
Brian Wagstaff
Director of Technology Services at Overstock.com.
If you want to know more about the case click here.
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