Customer Service Management
ServiceNow

CSM

Customer Service Management

Be a customer service superstar.
Only ServiceNow® reduces costs while improving customer satisfaction through proactive call prevention, having the right teams connected to troubleshoot problems, and having the ability to enjoy an exceptional user experience without extra effort on a single platform.
Customer Service Management Video
It creates an excellent customer experience, from problem creation to resolution.
Solve problems before customers communicate and offer self-service, more than 70% of customers prefer it.
Companies use Customer Service Management to deliver incredible customer service experiences.
It connects all teams to solve problems quickly and intelligently.
Eliminate closed environments and automate customer service processes across all departments to diagnose and resolve problems quickly.

Increases customer satisfaction

Provides personalized self-service options and automates common customer responses, facilitating customer service and minimizing repetitive work at the help desk.

Increase the efficiency of your help desk

Solve your customers’ problems faster and minimize costs by connecting customer service with other departments of the company, thus giving quick and useful answers, with excellent service.

Improve products and services

You will be able to analyze trends and monitor your products and services in order to identify problems and notify customers in a preventive way. Get ahead of your customers’ comments.

Increases customer satisfaction

Provides personalized self-service options and automates common customer responses, facilitating customer service and minimizing repetitive work at the help desk.

Increase the efficiency of your help desk

Solve your customers’ problems faster and minimize costs by connecting customer service with other departments of the company, thus giving quick and useful answers, with excellent service.

Improve products and services

You will be able to analyze trends and monitor your products and services in order to identify problems and notify customers in a preventive way. Get ahead of your customers’ comments.

ServiceNow® Customer Success Stories

NICE goes beyond CRM and drives customer service success with ServiceNow®.
NICE Video
NICE
Customer
Nice
Headquarters
Ra’anana, Israel
Industry
Media & Technology
Employees
10,000 to 50,000

80%

Open cases with self-service destination

8

Times faster the ticket opening

$450 K

Cost savings dollars per year

With CSM, ServiceNow® was able to provide us with a very flexible base on which we were able to provide modern customer service capabilities within our company”
Eyal Lubin
Director of Global Service Operations
If you want to know more about the case click here.

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