ITSM
Make the IT world work better for your business
The ITSM tools of the past have dated processes that create a barrier to digital transformation, causing loss of time and money.
ServiceNow® provides solutions for the management of ITSM services in the cloud, so you can resolve incidents in less time, automate tasks, and have real-time visibility of your IT operations.
Provide excellent IT service to your staff, with virtual agents that automate responses to recurring and common requests, thus focusing your Help Desk to respond to the most significant or uncommon requests.
Offer your staff an innovative service that empowers them to increase their productivity and gain new knowledge.
Automate common requests with virtual agents able to give rapid service.
Use automatic learning to automate routine or recurring tasks, increasing the productivity of your staff and Help Desk agents.
When you have recurring incidents, develop a database with the answers, thus creating knowledge for future incidents.
Malaysia Airlines unites employee experience with ServiceNow®
Malaysia Airlines
Kuala Lumpur, Malaysia
Services
5,000 to 50,000
A single destination for employee services
Response time from weeks to hours
A digital transformation agenda
GM, Director, Strategy and IT Governance, Passenger Service System Program
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HandCloud BOOST
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