ITSM
ServiceNow

ITSM

IT Service Management

Make the IT world work better for your business

The ITSM tools of the past have processes that are not very modern, which causes loss of time and money when responding to incidents, being at a competitive disadvantage with the competition that does have these, creating a barrier to digital transformation.

ITSM Video

ServiceNow® provides solutions for the management of ITSM services in the cloud, so you can resolve incidents in less time, automate tasks, have real-time visibility of your IT operations, among others.

Provide excellent IT service to your staff, with virtual agents that automate responses to recurring and common requests, thus focusing your help desk to respond to the most significant or uncommon requests.

Offer your staff a service that surprises them, in which they can increase their productivity and gain new knowledge. Let innovation enter your business, offering the most innovative and market-leading ITSM solution.

Increase the service experience

You will be able to automate common requests with virtual agents, to be able to give an excellent and fast service, so your personnel will focus on more important incidents.

Improve IT productivity

Use automatic learning to automate routine or recurring tasks, increasing the productivity of your staff and help desk agents.

Gain new knowledge

When you have recurring incidents, create a database with the answers, thus creating knowledge for future incidents, giving instant attention.

Strengthen IT services

Use the best practices obtained to quickly have your efficient knowledge in a single action system inside the cloud, ready to be consulted.

Increase the service experience

You will be able to automate common requests with virtual agents, to be able to give an excellent and fast service, so your personnel will focus on more important incidents.

Gain new knowledge

When you have recurring incidents, create a database with the answers, thus creating knowledge for future incidents, giving instant attention.

Improve IT productivity

Use automatic learning to automate routine or recurring tasks, increasing the productivity of your staff and help desk agents.

Strengthen IT services

Use the best practices obtained to quickly have your efficient knowledge in a single action system inside the cloud, ready to be consulted.

ServiceNow® Customer Success Stories

Malaysia Airlines unites employee experience with ServiceNow®

Malaysa Video
Malaysa

Customer

Malaysia Airlines

Headquarters

Kuala Lumpur, Malasia

Industry

Services

Employees

5,000 to 50,000

Created

A single destination for employee services

Improved

Response time from weeks to hours

Sustained

A digital transformation agenda

The technology has improved the working environment for the team and that finally impacts positively on the passengers”

Abdul Rahman Mohamed

GM, Director, Strategy and IT Governance, Passenger Service System Program

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